Frequently Asked Questions
Product Purchase and Delivery Questions
What is the estimated delivery date of my order?
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewelry. It might take us 48 hrs. to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 3 to 4 business days. We will keep sending you details of your order on your registered phone number and email .
My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?
We sincerely apologies in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.
My order is unshipped, I would like to cancel my order.
Sorry to hear that you would like to cancel your order. You can login to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
The order has been shipped, but I would like to cancel my order.
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
I would like to know about your return policy.
We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you're not satisfied with the items you have received, please write to us at info.zevrr@gmail.com and we are happy to help!
Please note that the items must be returned in their original packing and also with free item which you received with product and should not have been used. Zevrr reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days and engrave product in which personal date and name are mention which is kind of personal jewelry will not accepted in return.
How do I return your product?
Sorry to hear that you would like to return the product. To return the product, just drop us an email at info.zevrr@gmail.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs. and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.
I need to change the delivery address. How can I do that?
If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.
Can you do something for a speedy delivery?
- Most of our orders are air-shipped - but still if you have a need for expedited shipping, Need urgently to gift then 1 day delivery available then order can be deliver in 1 day.
- call us at 9318444736 and let us know your pin code to check 1 day delivery possible or not.
- Can you call me on my number while delivering?
- We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third party delivery agents involved.
- I received an empty box or different product. What to do?
- Sorry to hear that you have received an empty box or different product This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the video or images of the box and your order number and we will ship out a replacement to you from our side.
- I am out of station can the product come when I come back to my house?
- If you order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbors/security to keep the parcel on your behalf.
- Can I pay online payment when the parcel arrive?
- Most of our shipping partners offer to collect COD payment via G Pay/Paytm - so you can request the delivery person to receive the payment via UPI.
- My order was cancelled but I never called. I want to purchase the product.
- Sorry to hear that your order was cancelled without your intention. For all COD and orders missing critical information, we reach out to customers to get a confirmation/update so we can ship their order. In case we do not hear back for 7 days, we might cancel your order. But if you would still like to receive your order, please let us know and we will recreate and ship out your order again
- Coupon code and discounts
- The coupon code I have is not working.
- Sorry to hear that your coupon code is not working. Please note coupon codes are case sensitive, so please make sure that there are no typos while entering the code. It is also possible that the coupon code is old and might have expired, in which case, we request you to reach out to us with a picture of the code, and we will do our best to help!
- Can you offer me a custom discount code?
- We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!
- Will stone color get discolored?
- You can buy our color stoned jewelry with assurance that the colors will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals, water, Perfumes and the stones in your jewelry will stay good as new
- Can I please have the pictures of the products?
- Sure, please reach out to our sales team with details of which product you are interested in and we will help you with jewelry picture. call 9318444736.
- I'm interested in this product. How to purchase?
- You can buy the products online from our website: www.zevrr.com. You can also get in touch with our sales team on call/whatsapp:9318444736 and we will be happy to manually take your order.
- What is the size of ring?
- All our rings are adjustable, so they are free sized!
- Could you please add a note while delivering the parcel. I forgot while ordering
- We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team and we will do our best to help. However, please note that this is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping, however, we will try our best.
- Is there any sale or offer going on now?
- All of our existing offers and promotions are always visible on the website. You may also reach out to our support team to check if any offers are running at this time. Additionally we recommend that you subscribe to our mailing list to stay updated with all new offers and promotions.
- Can you please check my order is confirmed or not?
- All prepaid orders are confirmed by default and for all COD orders, we will reach out to you for confirmation via call/SMS/email/WhatsApp and once you have confirmed, we will ship out the order. In case there is any issue because of which we are unable to ship out your order, we will reach out to you for next steps on how to proceed further.
Returns related
- I need to exchange as my product is broken.
- Sorry to heat that your product is damaged. Please drop us an email at info.zevrr@gmail.com with images of the product and we will help arrange a replacement for you.
- I returned my product when will I get the replacement
- In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email.
- I returned my product but did not get refund
- Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hrs. of the return of product with free item getting picked up from you. Once the refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.
- Will I get a call when the return person come home?
- We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return.
- Do I need to pack the box?
- We strongly recommend that you keep the box safe for the duration of the return window return the jewelry items in the box as jewelry is precious and fragile and is likely to get damaged without a box.