Shipping & Handling
SHIPPING & HANDLING TIME
Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.
Shipping Charges: We offer free shipping on all orders over Rs. 449. Please note that we do not offer free shipping on international orders and returns.
Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
Return Policy
Our policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately, we can’t offer you a replacement or refund.
We offer a 30-day return policy for all unused and unworn items, no questions asked. However, please note that the 30-day return does not apply to personalized jewelry other than in cases of defective/spurious products. Zevrr reserves the right to process refunds after checking the returned items..
- Return Process: You can initiate a return request from our website or Alternatively, you can reach out to our Customer Support team at 9318444736, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
- Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
- In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, free gift.
- You can only raise one return request per product ordered.
- Please attach clear images of the product with your return request. If the images provided are not of the product you ordered or are not clear, you return request may get refused.
PAYMENT METHOD
You can pay via all major VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are included in the price.
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Please address all returns to:
Sukhmani Fashions (Packing Unit)
Hno. C-3 Gali no.4 Himgiri Enclave
Chander vihar, Nilothi Extension
New Delhi-110041
Landmark : Near Nagar Dairy