Refund policy

Cancellation Policy

1. Zevrr does not encourage cancellation of order once placed. However, the following considerations shall be taken into account.
2. A customer places the same order more than once for the same product and same quantity within a span 24 hours.
3. Cancellation shall be considered only if the request is made within 12 hours of placing the order. However, the cancellation request will not be entertained if the orders are already shipped.

Replacement and Exchange Policy

You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same (only unworn or unused product) as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered to our warehouse.  

Refund

In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and we check product quantity and only unused and unworn product refund initiated.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly and if the order was C.O.D. Kindly mention Bank Details in the Return Request. 

Refunds shall be processed within 5 to 6 working days from the date of refund confirmation.

Return Policy

We offer a 30-day return policy for all unused and unworn items. However, please note that the 30-day return does not apply to personalized jewelry other than in cases of defective/spurious products company will repair that jewelry and send back . Zevrr reserves the right to process refunds after checking the returned items..

• Return Process: You can initiate a return request from our website or Alternatively, you can reach out to our Customer Support team at 9318444736, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post.
• In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, free gift.
• You can only raise one return request per product ordered. 
• Please attach clear images of the product with your return request. If the images provided are not of the product you ordered or are not clear, you return request may get refused.

 

• I need to exchange as my product is broken.
• Sorry to hear that your product is damaged. Please drop us an email at info.zevrr@gmail.com or send message at customer care no. 9318444736 with images of the product and we will help arrange a replacement for you.
• I returned my product when will I get the replacement
• In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up and deliver to us and then new order is created, you will receive confirmation over email.
• I returned my product but did not get refund
• Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hour of the return of product with free item getting picked up from you and deliver to us and then we check our product and then refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.
• Will I get a call when the Courier boy came to pick the return from home?
• We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return.
• Do I need to pack the box?
• We strongly recommend that you keep the box safe for the duration of the return window return the jewelry items in the box as jewelry is precious and fragile and is likely to get damaged without a box.